Blogs

Would you like fries with that?

Customer service. We all talk about it. We all go on about how it's the thing that makes the difference between our business and our competitors'. We all like to think we give it. We all like to think we understand what we mean by it.

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Turn and turn about

Goodness what a mess. May be I'm old fashioned about these things, but I'd like to think that the chap in the top economic job in the country had a rather better record in getting his sums right.

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Take care out there

A tweet to my local paper (the 21st century equivalent of Dear Editor, I suppose) was moaning about some event or other that had been cancelled or curtailed because of "Health and Safety gone mad".

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SuDS – Busting the Myths

New regulations are set to make the use of Sustainable Drainage Schemes compulsory for development and redevelopment serving more than one property as part of far-reaching measures to improve flood risk management and control in England and Wales.

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The height of summer

Although the longest day has past, we have really reached the height of summer. What a month; gorgeous weather combined with a mighty Lions win down under, Chris Froome doing well in the Tour de France, and of course Andy Murray's triumph at the end of a glorious Wimbledon! Everyone is feeling on top of…

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