Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Builders merchant Toolstation has partnered with eLocker to install 17 collection lockers outside its Toolstation GO store in Battersea.
The eLocker format turns the click and collect option into a self-service option, allowing customers to order through www.Toolstation.com or the Toolstation app. Once the order is ready the customer is notified, and can collect it from the locker with a code on their phone, whenever suits them.
The branch, based at Unit 1, 481 Battersea Park Road, SW11 4LW, also features digital kiosks that mean customers can skip the queues and browse the Toolstation range and place orders to be collected at the counter.
Chris Other, customer director at Toolstation, comments: “The installation of eLocker will deliver a quick and convenient shopping experience without compromising on the high level of service that customers know and trust Toolstation for. We know how busy and time-poor tradespeople can be, and our around-the-clock service aims to streamline work schedules and provide customers with the flexibility they need to oversee their next project or job.”
Order cut-off for same day collection from eLocker is by 7.30pm during Monday to Saturday, and at 3.30pm on Sunday. Products ordered after this time can be collected the next day.
