Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Jewson has opened the doors to its newly refurbished branch at Bridgwater, introducing its very first “Branch of the Future” concept.
The new Jewson branch presents a significant milestone on its transformation journey to bring the UK’s hard-working professional tradespeople what they need to grow their own businesses and to become the leading builders’ merchant in the UK.
Andy Jordan, Regional Managing Director for Jewson South West, said: “It has been fantastic to welcome so many members of the Bridgwater community to our new branch, taking a first look at everything we’re doing to look after our customers.
“Everything in our branch is designed around them to help them work efficiently, meet their own customers’ needs and to grow their own businesses. Our doors are firmly open for business, and we look forward to being an integral part of the day-to-day lives of professional tradespeople and builders from Bridgwater and the surrounding areas.”
As part of its parent company STARK Building Materials UK’s ‘Trust in Better’ strategy, Jewson is implementing a comprehensive investment programme to optimise its branch network across the nation, including major refurbishments, like Bridgwater, and new purpose-built distribution facilities.
The Bridgwater branch in Somerset is the first to be totally transformed, and in the new Jewson brand identity, which was recently unveiled to nearly 3,000 people at Jewson Live On Tour, the company’s industry engagement event that is currently being brought to customers at regional venues across the UK, until mid-June.
John Carter, CEO of STARK UK which part of STARK Group, said: “Bridgwater is the very first step on the exciting journey we’re taking here at Jewson to become the most trusted builders’ merchant for UK tradespeople.
“With our new Branch of the Future concept, we have a brilliant opportunity to create something that we believe is truly unique and valuable, with the backing of the STARK Group, Europe’s strongest and biggest chain of merchants. We’re not copying anyone else in the market; instead, we’re carving out a new Jewson, and there is a wealth of features being implemented solely with the customer in mind.
“We’re dedicated to delivering great service, which is about the customer being acknowledged the minute they walk through the door; our teams being inherently inquisitive about what they’re working on, what’s going well, any challenges they’re facing and how we can help them. We’re relationship focused rather than transactional, and we’re there for the long-term value that we can offer to tradespeople and businesses – including how we can help them deliver an exceptional service to their own customers.
“We’ve made a commitment to listen and learn from customers when they start using our Bridgwater branch, because we want to be the very best there is out there. We want customers to be excited when they arrive and be excited about coming back again. I have every confidence that will be the case at the brilliant new Bridgwater branch, and I’d like to congratulate everyone involved in getting it to where it is today.”
