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Heat pump expert, Paul Spence, has been appointed as technical manager for Heatly, the new app and supporting software which is currently in development.
Spence is an advocate of making sure heat pumps are specified and installed correctly. He supports heat pump owners and installers through his Facebook group, Heat pumps U.K., where over 10, 500 members – consumers and those working in the sector – regularly ask questions, share information, and support each other in their heat pump endeavours.
Spence said: “I started Heat pumps U.K. two years ago to provide a place where homeowners and heating engineers could post their queries. Poor installs, a lack of knowledge and failures in the systems in place that are supposed to ensure quality and safeguard customers, do nothing for the reputation of heat pumps. I’ve helped thousands of homeowners online and many with personal visits; from basic faults to quite complex issues.
Heatly has been designed to remove the barriers that make heat pump installation more complex than choosing a fossil-fuelled boiler. By standardising, simplifying and speeding-up processes like heat loss calculations and room by room surveying, installers will benefit from easier specification, greater accuracy and enhanced customer satisfaction.
Spence added: “For heat pump owners, heatly provides a one stop shop for everything related to their heating system – installer communication, warranties etc. And in the future, the app will be able to demonstrate the benefits of energy efficiency improvements, such as insulation, showing the cost-savings associated with reducing heat loss. This is an area I am particularly passionate about. Investments in home efficiency before a heat pump is installed, will pay dividends long-term.”
