Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Following recent announcements about the changes in government policy surrounding the Clean Heat Market Mechanism, City Plumbing has announced it will be refund for the added cost that was applied to any boilers purchased between January 1 2024 to March 21 2024.
It has said refunds will range from £95-£120 per boiler, depending on the manufacturer, and will refund customer’s accounts for the difference in price that was applied due to the increase.
Adam Foy, chief commercial officer at City Plumbing, commented: “Customers have lots to keep track of in this ever-changing landscape as we transition to low temperature heating and more renewable technologies.
“Keeping things fair and straight-forward for our installers is fundamental to how we do business at City Plumbing, which is why we’ve been working closely with all the leading boiler manufacturers to create a process for refunds for the additional cost that was applied, and ensuring this process is quick and easy in order to give the best possible customer experience.”
The Clean Heat Market Mechanism (CHMM), which has now been delayed until 1st April 2025, mandated that manufacturers of fossil fuel boilers must sell a percentage of heat pumps proportional to their fossil fuel boiler sales. This resulted in an increase in the cost of boilers from the start of 2024, with manufacturers passing the cost on into the supply chain.
Account customers will receive notification of how refunds will be automatically processed, and Cash customers will receive information about a simple process to enable them to claim the refund. City Plumbing will be making contact with all its customers, with direct communications starting from the week commencing April 2 2024.
