Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Wall panel manufacturer Grant Westfield has appointed Stephen McGlinchey as customer service manager.
In his new role, McGlinchey will lead the customer service team, with a key focus on unlocking its potential and ensuring the department understands the impact its work has on both business performance and the customer experience.
McGlinchey comments: “I am looking forward to unlocking the potential within my team and ensuring we are aware of the impact our input has on the business performance and customer satisfaction, during a period of positive change.
“In these early days, it is all about building my understanding of the various areas of the business and how we can align our goals. I also want to focus on developing a high level of trust within our team and cross-departmentally, as I am very aware of the benefit of a highly motivated and engaged unit.”
