Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Dedicated to continuous improvement, Graham Plumbers’ Merchant has implemented training from Chris Daffy and The Academy of Service Excellence in order to improve the customer experience in the branch. The merchant branches now benefit from improved sales, excellent customer feedback and an impressive Graham Customer Score. Graham Plumbers’ Merchant believes …
Read More »Graham employees take a masterclass in customer service
