Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Stelrad, a radiator manufacturer, has partnered with TrueCommerce to implement an Electronic data interchange (EDI) solution aimed at improving its order-to-cash process, data accuracy, and scaled operations.
“EDI offers a touchless workflow that significantly reduces administrative overhead, ensures data accuracy, and enables our Customer Services team to focus on our customers, their needs, and value-added tasks rather than repetitive data entries,” says Ryan Evans, IT business support analyst, Stelrad “I work very closely with the TrueCommerce support and implementation teams. They are a true asset, and I can say this is one of the reasons to choose TrueCommerce as the solution for your business. The team is great to work with, especially if you have repeat support staff who have familiarity with your configuration.
“If we were to imagine operating without EDI today, the volumes would quickly become unmanageable,” says Evans. “For any organisation looking to future-proof its operations and enhance customer experience, EDI is a must-have.”
