Saint-Gobain Rigips steps up customer interactions

Gypsum and plaster products leader for global markets aims to further improve customer services through Sixfold’s real-time AI-based shipment visibility platform.

Real-time logistics visibility provider Sixfold today announces that Saint-Gobain Rigips, one of the world’s leading providers of gypsum and plaster products, is adopting Sixfold’s live shipments visibility platform to enable the firm’s sales teams and planners to provide customers with real-time data on shipments.

Saint-Gobain Rigips’ customers will now be provided live data on the status of shipments through Sixfold’s AI-based visibility platform and be able to track the status of goods in transit for the first time without calls to carriers. As a result, the firm’s customers will be able to better plan resources for receiving inbound logistics and expect to achieve operational gains of up to 30%.

“Saint-Gobain Rigips’ global business has long been built upon product excellence and customer relations,” says Thomas Muschalla, Project Leader of Saint-Gobain Rigips’ supply chain management team. “By embracing Sixfold’s real-time shipments visibility technology, we now have a formidable user interface for transport reporting and performance and can raise the bar in customer interactions.”

Muschalla adds: “Customer support received from Sixfold’s onboarding teams in the project’s set up phase was quite remarkable and accelerated the dawn of our real-time customer-centric shipment strategy.”

Saint-Gobain Rigips offers products such as plaster, plasterboard, spatula, drywall, industrial ceramics, abrasives, and other products composed of gypsum and markets its products worldwide.

Saint-Gobain Rigips’ is a joint customer of Sixfold and Transporeon, Europe’s largest logistics network. Sixfold is the exclusive shipments visibility provider for the entire Transporeon network and facilitates shipment knowledge on more than 50,000 shipments daily. The network comprises more than 1,200 shippers in the manufacturing and retailing industries.

Integrated into Transporeon systems, Saint-Gobain Rigips’ transport planners will now be able to share Sixfold’s unique artificial intelligence (AI) predictive estimated time of arrival (ETA) platform with customers and provide them with a live shipment tracking link.

“Clearly, Sixfold is delighted that yet another business leader has embraced the Sixfold platform to better engage with customers and gain business advantage,” says Wolfgang Wörner, Sixfold’s CEO. “Today, live visibility of shipments is an essential tool for companies in whatever sector to improve supply chain processes.”Sixfold is Europe’s leading independent provider of secure, supply chain visibility services. The firm helps the world’s biggest companies, their carriers and customers to gain knowledge of deliveries in real-time.

Sixfold’s technology is system agnostic and integrates with all transport management systems, truck telematics, mapping data, and predictive analytics. Combined with machine learning, the platform has been hailed by customers as revolutionary.

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