Rainy Day Trust launches telephone helpline service

The Rainy Day Trust, the home improvement industry charity, has launched a telephone helpline service for people in the industry. The new service, run in conjunction with the retailTRUST charity, goes live this month (October), and will include debt advice, counselling, legal advice and much more.

The new helpline is absolutely free of charge to everybody working in the home improvement industry: hardware, DIY, housewares or building products, whether it’s in retail, wholesale or on the manufacturing side of the industry. And it is available to people who have retired from the industry as well.

“The service exists to signpost you to the best provider for your needs: be it emotional counselling; hardship grants; debt and legal advice; career support or personal support,” said Rainy Day Trust general secretary Diane Stevens. “We all need someone to talk to when we are experiencing problems, and the helpline is your first point of contact for help, understanding and back-up. Whatever the problem, we can help… and it’s completely free.”

There is a huge range of issues on which the helpline advisors can offer guidance and support: managing stress at work, career support, depression, loss and bereavement, divorce and separation, consumer rights, accommodation and tenancy, legal advice and so on.

“We can give telephone debt support through our partnerships with debt charities, for instance, helping you find the best debt solution tailored to meet your individual situation,” added Ms Stevens. “And everything covered by the helpline is free of charge, and completely confidential. Even the phone call is free.”

The Rainy Day Trust helpline number is 0808 801 0877, and the service is available from 9am to 5pm, Monday to Thursday, and 9am to 4pm on Friday.

About Fiona Russell-Horne

Group Managing Editor across the BMJ portfolio.

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