Pochins upgrade with Border Merchant system

Leicester builders and plumbers merchant Robert Pochin Ltd has upgraded its software system as part of a series of infrastructure projects for the business.

Pochins run CounterAct, an easy to use truly integrated merchant software system from Border Merchant Systems. Because of the mission critical nature of the system, the business could not afford to be off line for any period of time. So the upgrade needed to take place over a weekend after close of business on Saturday in time to be open for first thing Monday morning.

The upgrade entailed a single server being replaced with new fast dual servers for extra speed and redundancy. The second server is a failover device located in a different location for added security.

Pochins managing director David Pochin said: “CounterAct is a key component in the smooth operation of Pochins so the upgrade of our main server had the potential to cause the business a lot of disruption. Thanks to careful planning by both Border and us it all went perfectly and we are very pleased with the results.

“Part of the upgrade included increasing our graphical licenses providing us with a crucial business tool enabling us to extract critical information for decision making such as Sales Analysis, Stock Reports and financial Information with ease and simplicity. The server upgrade has improved significantly the reporting speed and access for all our branches as well as creating redundancy by having a second server installed at another location.”

As well as the upgrade, the company closed its old showroom at St George’s Way and acquired, fitted and opened a trade counter in new premises in Samuel Street as well as a new dedicated bathroom showroom and Aga sales and service centre in William Street in central Leicester.