Just six months after launching, Pimlico Plumbers’ merchant business has already trebled its workforce and seen sales soar due to its unique offering.
Pimlico Plumbing & Heating Merchants (PPHM), which was officially opened by Capital FM’s Lisa Snowdon, operates a strict ‘trade only’ counter under the guidance of manager Samm Mullins.
After introducing a one-hour delivery service across the Central and Greater London area, the Lambeth-based company has increased its workforce to six and expanded total floor space to 3909 sq ft, with the addition of a mezzanine floor.
The delivery service, which uses two dedicated drivers, has been well received by customers and has played a large part in the operation’s successes to date. Tradespeople are able to order and receive products and equipment without leaving their jobs, thus avoiding unnecessary trips across London.
PPHM has secured agreements with manufacturers including Worcester Bosch, Valliant, Ideal and continues to add to its range of products that will be exclusively available to trade.
Pimlico Group CEO, Charlie Mullins said: “Pimlico Plumbing & Heating Merchants is miles ahead of competing trade counters. It offers a complete service and has introduced innovative methods of solving common problems for tradespeople.
“Our delivery service has revolutionised the market, by ensuring a one-hour service whenever possible workers can carry on with the job at hand, safe in the knowledge that the part they require will be with them in no time at all.”
Mullins added that having their own supply of parts has significantly reduced costs for Pimlico Plumbers.
“It is one of the main reasons why we are aiming for a record turnover of £24 million for the 2014/15 year,” he said.