As The Pallet LOOP ramps up its dialogue with stakeholders across the construction industry, the business has made two strategic appointments. Deb Dillon-Foster has been appointed head of customer engagement and Amy Fernandes has joined the business as agile delivery lead.
Previously a senior sales manager at Scott Group, Dillon-Foster will be responsible for transitioning customers at the top of the building materials supply chain to The Pallet LOOP. With more than 25 years’ experience in the pallet industry, Dillon-Foster knows the sector inside out and has relationships in place with key building material manufacturers nationwide. Before joining Scott Group, Dillon-Foster was manager of sales and service at CHEP, the largest global pallet pooling company and the operator of a pool of blue pallets used within the retail sector. Dillon-Foster also worked for a number of years at RM2 International – a US-based company that has a pool of composite pallets employed by retailers and manufacturers in North America.
Amy Fernandes joins The Pallet LOOP from University College London (UCL) where she was agile delivery manager for the Research Data Product Team in the Information Services Division. At UCL Amy was responsible for the delivery of new services as well as improvements and maintenance to current services within the product team, including JIRA, financial, resource and process management. Before UCL, Fernandes was a project manager at Leeds Community Healthcare NHS Trust. At The Pallet LOOP, Amy will champion agile working practices and embed processes and procedures that will underpin the business as it works to solve the costly problem of pallet waste in the construction sector.
Phil Dent, CEO of The Pallet LOOP, said: “Deb and Amy join The Pallet LOOP at a pivotal point. The last few months we’ve focused on face-to-face engagement with manufacturers, merchants and end users throughout the building materials supply chain. With help from the Builders Merchants Federation, we’ve hosted a series of working group meetings with different stakeholders to discuss the practicalities of implementing The Pallet LOOP. That dialogue is progressing well with several end-to-end trials now underway. We’ve also had excellent feedback from principal contractors and housebuilders, which are currently responsible for the disposal of pallets. They are incredibly keen for LOOP to roll out and many have, in readiness, started using our LOOPBack service to collect single use white pallets. As our conversations continue and as full scale roll out draws nearer, Amy and Deb’s roles will be invaluable.”