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Gibbs and Dandy invests in new operation systems

Builders merchant chain Gibbs & Dandy, sister company to Jewson and Graham, has made a significant investment into a new computer system.

Implemented across all branches, the new computer system will deliver improved front-end service to customers, whilst effectively managing its internal operational processes.

Following a three-month change over period, the new system is now fully implemented, and the merchant is already noticing reduced waiting times in store, as well as easier account handling and management processes.

Tania Tams, marketing director for Gibbs & Dandy, said: “The integration of the computer system upgrade has been a real success, helped by our constant communication with staff and customers during the switchover and by our workforce’s effort to make the transition as smooth as possible.

“The changes have made a dramatic difference to the speed and effectiveness of our trade counter service. Whilst, behind the scenes, there is improved communication and resource sharing, which has streamlined wastage and time management.”

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

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