City Plumbing has launched a new delivery notifications service as part of its plans to improve customer experience through digitalisation.
Available to all customers that purchase products both in branch and via the City Plumbing website, the new system will notify customers by text with a one-hour window of when the delivery will be made to their home, business address or customer’s site. Customers will also be able to track where their order is on its journey to the delivery address, giving them even more visibility and reassurance that their orders are on the way.
Dave Evans, CEO, said: “Our new delivery notification service will make a significant difference to our customers. By offering accurate delivery slots and real time progress updates, installers and engineers will be able to better plan their jobs and ultimately save themselves time and money, whilst our branch teams will be able to spend more time with customers at the trade counter. We are working incredibly hard to improve our operations and customer experience through digitalisation, and this will be one of many improvements our customers will see in the coming months.”