Once upon a time Marks & Spencer was famous for its customer service. Everyone knew you could take something back if there was a problem with it. Or even if you'd just changed your mind. It was a unique selling point for them.
Read More »Once upon a time Marks & Spencer was famous for its customer service. Everyone knew you could take something back if there was a problem with it. Or even if you'd just changed your mind. It was a unique selling point for them.
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