Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
STARK Building Materials UK (STARK UK) has launched a digital delivery tracking service, providing real-time updates on orders.
Launched as part of STARK UK’s ‘trusted deliveries’ strategy, the new service informs customers of a two-hour delivery window before sending a second update, narrowing it to a one-hour slot, with a live tracking link allowing the customer to monitor the driver’s route in real time.
Following a six-month customer trial period, the service has been rolled out to Jewson, Minster and Frazer customers, and will soon be expanded across other STARK UK businesses.
Ian Goldsmith, chief operating officer for STARK UK, said: “Real-time delivery updates have become part of everyday life, and customers increasingly expect the same level of visibility and convenience from their builders’ merchant. Our new service has been designed to bring that experience into the construction supply chain, giving customers clearer communication, greater confidence around delivery times, and improved visibility from dispatch through to arrival.
“The feedback throughout the trial period was extremely positive, with customers welcoming improved visibility and communication around deliveries.”
Customers must add their mobile telephone number when making an order to benefit from the service.
