ERA appoints customer service and internal sales director

Security hardware manufacturer ERA has appointed Sheena Kotecha as its new customer service and internal sales director.

Her focus for the ERA product brand will be on ensuring customer satisfaction across the board, based on reviewing processes and implementing wider business plans to the benefit of customers.

Kotecha comments “It’s more important than ever to put the customer at the heart of your decision-making process. Combining commercial ambition with customer-centric delivery is something I am proud to have built a track record for and at ERA, we have a commitment to ensuring we are always doing the utmost to be at the top of our game on both counts.

“It’s so exciting for me to see that my philosophy and vision is share with the team here – we are all focused on the same goal.”