Elliotts launches Help You Build Guarantee

Builders merchant Elliotts has launched a new Help You Build Guarantee.

The guarantee, available across Elliotts’ branch network, covers product availability, delivery performance and pricing.

Under the new Help You Build Guarantee:

• If a guaranteed-range product is unavailable when a customer arrives to collect it, Elliotts will get it to site within two hours or the customer can claim 20% off that line.
• If Elliotts fails to deliver an order on the day promised with all products included, eligible customers can claim 20% off the order.
• If a customer finds an identical product publicly available online for less and in stock, Elliotts will match the price.

More than 300 products are included within Elliotts’ Guaranteed Range, allowing customers to quickly identify products covered by the guarantee online through a dedicated ‘G’ marker.

Tom Elliott, CEO at Elliotts Builders Merchants, said: “If you’re in the trade, you rely on your merchant every day. We know that when things go wrong, it slows you down and costs you time and money. This is about making your job easier, so where other merchants promise, we guarantee.”

Customers must have a named Elliotts account to be eligible.