Tag Archives: customer service

James Latham recognises the importance of delivering unparalleled service throughout the entire customer journey, from initial enquiry to final product delivery. However, whilst it’s one thing to claim exceptional service, it’s far harder to prove; that’s why it wants its customers to confirm it themselves. So, it reached out to …

Dulux Decorator Centre has been awarded the British Coatings Federation award for Customer Service for its new “Customer Segmentation” programme. The British Coatings Federation Awards celebrate excellence and innovation within the UK coatings industry. The Customer Service category recognises the importance of customer service within the paints, coatings, inks and …

Gemma Burns has joined the team at Kudos Showers as customer service manager. Gemma Burns said: “I was looking for a role that utilised my sales and service skills and the customer services manager position at Kudos suits me perfectly. It’s an exciting time to join the business, the company …

The computer says no There are great many things wrong with this pandemic and what it has done to us. The horrifyingly high death ratefor starters. In fact, let’s just take a minute to look at that death rate. As I write, it has just been announced that it has …

Stelrad has recently successfully achieved the ServiceMark Accreditation from the Institute of Customer Service. Stelrad far exceeded the required scores in both the internal and external surveys relating to the accreditation and was then ready to move forward to the next stage in the ServiceMark accreditation. The final stage of …

Dedicated to continuous improvement, Graham Plumbers’ Merchant has implemented training from Chris Daffy and The Academy of Service Excellence in order to improve the customer experience in the branch. The merchant branches now benefit from improved sales, excellent customer feedback and an impressive Graham Customer Score. Graham Plumbers’ Merchant believes …