Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
Grant UK has added two new features to its website with the aim of enhancing the level of online support the company provides to its customers.
Its Customer Support Centres – one dedicated to homeowners and a second dedicated to engineers, installers and heating professionals – are online hubs which provide extensive post-installation care, advice and maintenance support for Grant products.
Anna Wakefield, head of internal sales and marketing at Grant UK, said: “We are incredibly pleased to unveil the Customer Support Centres which are now live on the Grant UK website.
“We hope that each of these online hubs will provide end-users and their installers with a broad range of resources to help them look after and maintain Grant heating systems. From our oil boilers and air source heat pumps through to the solar thermal, cylinder and heat emitter ranges, our new Customer Support Centres are there to complement the support delivered by our Technical Team, Customer Service Department and Field Engineers.”
Each Centre is situated within its respective audience’s section of the Grant UK website with the content displayed in an eye-catching, easy-to-navigate style to make finding useful articles and resources quick and simple for visitors.
The support provided within each Centre is tailored to its audience with how-to videos and guides available for homeowners and more technical, step-by-step content supplied within the Customer Support Centre for Professionals.
All of Grant’s product ranges have a zone within each Centre, with clear colour categorisation used throughout. Within each product support portal, the resources available are split into sections which can be easily accessed via the on-page menu and include general advice for installed Grant products, troubleshooting support, frequently asked questions, and quick-links to the product range’s relevant manuals, brochures and data sheets. Visitors can view articles, watch support videos and rate the content they view if they found it useful.
