Talasey has unveiled its team of merchant support managers as part of a plan to increase the support the company offers to its merchant customers.
The Scunthorpe-based company has introduced its new MSM tier of support with newly created roles which will see a team of six managers covering the UK – in strikingly visible livered vehicles – with the aim of calling on more merchants, more often.
Lavinia Dowson, technical and training manager at Talasey, said: “We already have a team of area sales managers who are very proactive visiting our merchants and being their first point of contact – but as our business continues to grow, we have spotted a gap to introduce an additional layer of support.
“The closer we get to our merchants, and the more support we can provide to them to assist in their own sales, the better the win-win, as both businesses will benefit from increased sales.”
The merchant support managers will also be on hand to deliver any localised basic product training that a merchant may feel its team needs.
“Because of their visibility, MSMs will become a key contact for merchants alongside our team of areas sales managers. And of course our head office support teams are also on hand to offer different areas of expertise and merchant support too,” said Dowson.