Talasey appoints new director of customer experience

Talasey has appointed its new director of customer experience as it hopes to “take the way it supports its merchant customers to the next level”.

Rob Bullock has joined Talasey to look at ways in which the company can improve its “end-to-end” service delivery as part of a wider brief for the company to be more efficient and deliver greater value as a supplier.

Bullock said: “Given Talasey’s standing in the industry, it’s evident that they already have a great team and processes in place – but they have a genuine hunger to go to the next level with continuous improvement and constant refinement of their processes.

“We can see an opportunity to make a series of marginal gains to refine and develop our end-to-end customer experience, which will continue to make Talasey the supplier of choice in the merchant sector.

“It’s an exciting time to be part of Talasey – especially with the feel-good factor around the 20^th anniversary of the business – and I’m looking forward to playing a key role in the continued growth.”

The creation of the director of customer experience role within Talasey highlights the level of ambition within the company that owner Mark Wall spoke about in a glowing message to staff and partners in both the merchant and landscaping industries on the exact date that the company celebrated its first two decades.

Wall said: “While we are proud of our past, we are equally excited about the future. The landscaping industry is evolving, and we are committed to staying at the forefront of innovation and sustainability.

“Our focus will be on reinvesting profits to support the development of new products, embracing cutting-edge technologies and continuing to provide exceptional service to our customers, through an ever-expanding and effective team.”