Tag Archives: LEK Consulting

To unpack the thinking behind the BMF’s Branch of the Future Report, Fiona Russell Horne sat down with Tom Diplock, partner at L.E.K Consulting, which conducted the research supporting the report. They discussed how the work originated, what it reveals about the sector’s evolution, and why the report should be …

The Builders Merchant Branch of the Future, a comprehensive report sponsored by the Builders Merchants Federation, is designed to set new standards for the trade customer experience for the next decade. The report, written by industry expert Steve Collinge, is co-sponsored by the BMF and the global strategy consulting firm …